Return Policy
AvantSleep Online Store will accept returns on any unopened product within 10 days of the original purchase date. A 10% restocking fee will be subtracted from the original cost and a credit will be issued for the difference. Shipping costs are not refundable. Contact us at [email protected] to coordinate the shipping arrangements before returning the item. Any product that has been opened cannot be returned.
Note: A CPAP, BiPAP or APAP machine is considered opened if any hours are placed on the machine.
If a product is received with a manufacturer’s defect, call our office within 24 hours of receipt to determine the next steps.
Most PAP machines come with a manufacturer 3 year warranty for manufacturer defects. Any misuse of the equipment may void the warranty.
Manufacturer Warranties
CPAP, BiPAP and APAP machines carry a manufacturer warranty. If your machine malfunctions, contact us at [email protected] and we will be happy to help verify the machine is still under warranty and assist you with a return to manufacturer. Warranty claim decisions are provided at the discretion of the manufacturer. The customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks depending on the manufacturer.
30 Day Mask Guarantee
We understand it can be difficult to find the perfect mask fit and that is why we offer a 30-day mask guarantee. If you are not satisfied with the fit of your mask within the first 30 days, we will help you select a new mask and process an exchange. A $20 restocking fee applies to all mask guarantee exchanges. Contact your Sleep Clinician or [email protected] to process a mask exchange.
